Introduction

This Privacy & Cookie Policy explains how Auto Gloss Up (autoglossup.com) collects, uses, and protects your personal data in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy is important to us, and we are committed to transparency and security.

1. Data Collected

We collect only the data necessary to operate and enhance our car-detailing services:

• Contact details: Name, email, phone number – to schedule appointments and send confirmations.
• Vehicle details: Make, model, year, license plate – to tailor our services and prepare equipment.
• Service preferences: Chosen package, preferred dates/times, special instructions.
• Payment information: Transaction and billing details – processed securely via our payment provider.
• Usage data: Anonymous site activity, device type, browser – to improve user experience.
• Cookies & tracking: Small files used to remember your preferences and enhance performance.

2. Use of Your Data

We use your data only to:

• Deliver services: Schedule and confirm detailing appointments.
• Enhance quality: Track service history and personalize future visits.
• Communicate: Send reminders, service updates, and promotional offers (if opted-in).
• Comply with laws: Fulfill obligations under PIPEDA and local business regulations.

3. Cookies & Tracking

We use cookies to:

• Functionality: Maintain session preferences and remember form inputs.
• Analytics: Understand visitor behavior (via Google Analytics).
• Optional cookies: Require your consent. You can manage cookie settings via your browser at any time.

4. Data Sharing

Your data is never sold or rented. We only share it with:

• Service providers: Payment processors, email delivery (e.g., Mailchimp), and hosting under strict confidentiality agreements.
• Legal authorities: When required by Canadian law (e.g., audit or tax purposes).

5. Data Storage & Security

Your data is stored securely on servers located in Canada or trusted North American data centers. We use industry-standard encryption (TLS) for data in transit and secure protocols for data at rest. Our systems are protected by firewalls and updated regularly to ensure ongoing security.

6. Your Rights

Under Canadian law, you have the right to:

• Access: Request a copy of personal data we hold about you.
• Correction: Update any inaccurate or incomplete information.
• Deletion: Ask us to remove your data, where legally applicable.
• Withdraw consent: Opt out of marketing communications at any time.

To exercise these rights, please email us at info@autoglossup.com.